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Solutions
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Local Number
| Use this dedicated local number for
fax or voice. The local number will help you
advertise and build brand image in your local
market. |
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Auto Attendant (AA) automatically
allows callers to reach the user’s
extension directly without the
intervention of any receptionist.
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| Instantly set-up and activate
extensions on your number. You can have it pre-set
to GTI's Membership Sales, Travel Sales, and Member
Services department. Don't forget to add your own! |
You can direct your callers to your
operator extension if they remain
idle without responding to the Auto
Attendant.
The auto attendant will play the
welcome greeting twice to prompt the
user before forwarding the call to
the operator extension. Simply
select the extension where all the
calls should be routed to. You may
also choose to disconnect the call
if the caller is unresponsive.
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Many companies often use different
greetings depending on the time when
the call is received. The caller is
made aware that the business is
closed if he or she calls during
non-business hours. Often, normal
business hours are stated in the
greeting for the caller to know when
he or she should call the next day
if need persists. You can choose
your business-hours and non
business-hours greetings. You can
even select the working hours (with
time zone) and working days of your
business.
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In case you are a small company and
do not wish to use any of the
extensive features, you can simply
direct all your calls to a local
number.
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Call-Hunt calls all designated
numbers simultaneously until the
call is accepted. The call is then
connected with whoever receives the
call first. Call hunt lets you never
miss an important call because you
can connect it with up to five
different numbers - home, work,
cell, or maybe your business
associate in Hawaii.
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| Follow-Me sends an automated
message to the receiver of the call, prompting the
receiver to press '1' to accept the call. You can
have this pre-set so that your pin number is stated
when a GTI Membership Sales or Travel Sales
Consultant picks-up the phone - ensuring you get the
commission for every call directed to GTI. |
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The Call Screening feature allows
you to take complete control over
your incoming calls. Yes, you can
answer your incoming calls the way
that you want! This feature gives
you four options/ways to answer your
incoming call. You can accept,
reject, reply to the call / send a
message to the caller, or send the
call to Voicemail.Call Screening
helps you to save time by keeping
unwanted callers away.
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It is a common sales practice to
know your customer before you call
them. Similarly, its often very
important to know where the customer
is calling from. Depending on the
location of the caller, the call can
be forwarded to the right
representative / department /
extension. Virtual Receptionist will
automatically lookup the location
and state from the caller-id. This
information can then be forwarded as
the caller’s name to your local
number designated in the Follow-Me
or Call-Hunt.
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| Along with your toll-free number is
a free dedicated local phone number. Any fax to the
dedicated number is emailed automatically in .pdf
format. It's a simple and easy way to receive faxes. |
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You can now send faxes from your
toll-free number by uploading the
files from your PC to the Online
Control Panel. This obviates the
need of a different fax machine.
Faxes can be sent to any number in
the US or Canada. The status of each
job will be emailed to you.
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Imagine your customers asking for a
brochure, quote, or daily specials
newsletter while you are on the
road. With Virtual Receptionist, you
can simply ask your clients to call
your toll-free number and follow the
automated prompts. Within a few minutes, the system
will automatically fax back the
requested documents to the fax back
number they indicate.
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Have you ever reached a person
directly just by entering the first
three letters of the his or her
first name? With the Dial-by-Name
Directory, if your caller tries to
reach an employee ‘John Smith’, he
can call your Toll-free Number, and
when prompted enter the first three
letters of the first or last name of
the person he wishes to speak. The
call will then be forwarded directly
to the extension without any
operator assistance.
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| You have the ability to record all
calls for quality assurance and accuracy purposes.
This tool is especially handy if you transfer a call
to GTI and there are ever any discrepancies
regarding commission. |
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Callers often form their impression
of a company within seven seconds of
the main greeting or Auto Attendant.
A professional sound greeting will
attract more customers and encourage
the callers to call again. It
also greatly helps in
improving your company’s image. With
Virtual Receptionist, you get a FREE
voice artist greeting recorded by a
professional artist in his/her radio
studio.
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Are you looking for software that
lets you call your website visitor
upon request? Web dial, sometimes
referred to as ‘Click-2-Call’ is the
answer! Allow customers to leave
their callback number and a good
time to reach them. The system then
automatically dials the customer at
the specified time. With Web Dial /
Click-2-Call you'll never forget a
call again!
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Email is one of the most widely used
communications in the corporate
world. Imagine your customers
calling you directly after they have
read your email...with Call from
Outlook Signature you can now allow
customers to call you directly from
your email signature. Not only can a
customer click your signature if
he/she is interested in contacting
you, but the call can also be
automatically placed at a designated
time by the customer.
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Of course, the Virtual Receptionist
package wouldn't be complete without
24 / 7 access to instantly change
any of your phone settings. With the
Online Control Panel, you can create
extensions easily, configure
extensions, fax, view call logs, and
much much more.
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